Chatbots vs. Live Agents: Striking the Perfect Balance for Customer Support
All businesses today that operate online in some capacity are under immense pressure to deliver exceptional customer service. Customers expect immediate responses, personalized interactions, and efficient problem resolution. However, meeting these demands can be challenging. Companies are increasingly turning to technology to meet the growing demands of their customers. Among the most prominent solutions are chatbots and live agents, each offering unique advantages. However, the challenge lies in finding the right balance between these two approaches to deliver optimal customer support.